Customer support teams
Every customer message deserves a quick, kind and accurate reply, even on the busiest days. OPTES writes saved replies in your brand's voice, suggests calm wording for difficult complaints, turns product manuals into a help centre and analyses tickets to reveal why customers keep getting in touch. Your agents review and send; the customer relationship stays with your team.
Windows 10 and 11 · 64-bit · launching Monday, October 5, 2026
It writes replies to frequent questions in your brand's voice, in standard Arabic or in the dialect the customer writes in. You review them before the team adopts them.
Write ten saved replies about late deliveries in polite Iraqi dialect, and make one of them for a customer who is clearly upset.
Paste in an angry customer's message and OPTES suggests a calm reply that acknowledges the problem and explains the next step. You edit it before sending.
A customer says their order arrived incomplete for the second time. Suggest a reply that apologises and explains the replacement steps without promises we cannot keep.
It reads your product manuals and returns policies, scanned ones included, and turns them into short questions and answers where customers and agents find answers fast.
This is the washing machine manual as a PDF. Turn it into twenty short questions and answers for the help centre.
It writes a script that groups the month's tickets by topic and resolution time and surfaces the most common reasons for contact, so you can discuss root causes with the team.
This is the September ticket export as CSV. Group the tickets by contact reason and calculate the average resolution time for each reason.
It turns call recordings that customers agreed to into text, dialects included, and summarises what the customer asked for and the action agreed.
Transcribe this recorded call and summarise the customer's request, the action we promised and when.
Soon, phone calls will let OPTES answer customer calls outside working hours, only with your consent, introducing itself as an assistant and passing each case to your team.
FAQ
OPTES helps your team reply quickly and consistently: saved replies, drafts for difficult complaints, a help centre from your documents, ticket analysis and call transcripts. Your agents review and send every reply.
Today, OPTES suggests the reply and your agent sends it after review. Phone calls are coming soon; they will answer only with your consent and will always introduce themselves to the customer as an assistant.
Yes. It understands what customers write in standard Arabic or dialect and replies in the language you choose. For call transcripts it converts spoken Arabic, dialects included, into text; check names and numbers.
Hide phone numbers, addresses and payment details when the task does not need them, and follow your company's policies. OPTES hides secrets such as keys and passwords from the agent, and what it did stays logged in front of you.
Launching Monday, October 5, 2026, at 04:30 Baghdad time (01:30 UTC).