Delete your OPTES account and data

How to ask for deletion

E-mail support@optes3.com from the address linked to your account, with the subject «Delete account». In the Android app from Google Play this page is under Settings → Support → «Account deletion page». We may ask you to prove the account is yours.

How long it takes

We confirm your request within 3 days and finish the deletion within 7 days of that confirmation.

What is deleted

Your account (name and e-mail), your conversations and the text kept from files you attached, files OPTES made for you, your memory, your reports of AI replies, your notification tokens, your linked devices and their keys, your web workspace and cloud computer files, the sites you published, your developer API keys, and your Gmail / Google Drive connection tokens (we also ask Google to revoke them).

What is kept, and for how long

Payment records (amount, status, reference) with the plan and credit entries tied to them, and the audit trail of account events (sign-ins, devices, payments; never message text), for as long as the law requires; after the deletion they carry only an account number that no longer leads to your name or e-mail. Server logs are deleted automatically within 30 days. Backups are not edited one person at a time: your data leaves them as they expire, within 3 months at most. If you ask, we tell you what we kept.

Deleting the account ends your plan and any remaining credit without a refund, as the Terms of Use say.

Deleting one conversation

You can delete any conversation in the app without deleting your account: its messages are removed from our servers at once, and any text kept from files attached to it within 30 days.